Returns & refunds

Eligible for return

• Item damaged during delivery
• Wrong size or colour received
• Manufacturing defect or stitching issue
• Incorrect item received
• Item not matching its product description

Not eligible

• Change of mind after delivery
• Item worn, washed or altered
• Tags or labels removed
• Return requested after 3 days from delivery
• Custom-tailored pieces — these are cut to your measurements, so please double-check them before ordering (our measurement guide helps)

How to start a return

1. Contact us on WhatsApp or by email with your order number, within 3 days of delivery.
2. Send clear photos (or video) showing the issue with the item.
3. We verify the issue and approve the return if it's eligible.
4. Send the item back in its original condition — we process your refund as soon as it arrives and checks out.

Exchanges

Got the wrong size or colour? Exchanges are free, subject to stock availability. Follow the return process above and tell us the size or colour you wanted — we ship the replacement as soon as the original is on its way back. If a replacement isn't in stock, we refund instead.

Refunds

Once we receive and verify your return, your refund is processed within 5–7 business days via your original payment method. Bank transfer refunds can take a few extra days depending on your bank.