Frequently asked questions
Ordering, sizing, shipping, payment and returns — answered. Still stuck? WhatsApp us, a real person replies.
How do I place an order?
Browse the catalog, pick your size on the product page, add to cart and head to checkout. From there your order is sent to us via WhatsApp or email — we reply personally to confirm it, arrange payment, and get your suit on its way.
Are the suits stitched or unstitched?
Every single piece is fully stitched and ready to wear — neckline, hem, finishing, dupatta, the lot. It arrives pressed and size-ready. Only choose Custom Size if you want it tailored to your own measurements.
What sizes do you offer?
Every letter-graded piece — suits, dresses, jackets, coats, riding gear — comes in the one storewide chart: XXS (US 00), XS (US 0-2), S (US 4-6), M (US 8-10), L (US 12-14), XL (US 16-18), 2XL (US 20-22) and 3XL (US 24), plus Custom Size — free — tailored to your measurements. Beyond 3XL is Custom Size too, also free. Shoes and boots run EU 40–47.5; bags and accessories are one size. Every product page lists its exact size options.
What if my size doesn't fit?
If a suit doesn't fit right, you can exchange it within 3 days of delivery for a different size, subject to availability. Custom-tailored pieces are made to your measurements, so they're excluded from exchanges — double-check your numbers with our measurement guide.
What are the shipping charges?
Zero. Shipping is free worldwide on every order, and every price on the site is in USD — what you see is what you pay.
How long does delivery take?
Orders are processed within 1–2 business days. Within Pakistan, major cities take 5–7 business days and other cities 7–10. International delivery takes 5–12 business days depending on destination.
Can I return or exchange a suit?
Yes — within 3 days of delivery for damaged, defective or incorrect items, or for a wrong size or colour. Items must be unworn and unwashed with tags attached; custom-tailored pieces can't be returned. See the returns policy for the full process.
What payment methods do you accept?
Payoneer, Wise and bank transfer, arranged as advance payment. No payment is taken on this website itself — we confirm your order first via WhatsApp or email, then send simple payment instructions.
Is my personal information safe?
Yes. Huzi is a client-side website — your cart lives in your own browser, we don't run accounts, and we use no analytics or tracking. When you order, only the details you choose to send via WhatsApp or email ever reach us.
Do you ship internationally?
We ship worldwide, free — over 100 countries. The one exception: we do not ship to Israel.
How can I track my order?
Once your parcel is dispatched we send you the tracking ID by WhatsApp and SMS, along with the courier details so you can follow delivery directly.
How can I contact customer support?
WhatsApp is fastest, or email us — we reply to email within 24 hours. See the contact page for both.
Question not answered here? Contact us — or browse the shipping and returns policies in full.